Terms and Conditions

We want every child to have a brilliant, safe time at The Pirates Den. These terms protect you, your children and us. Please read them before you book.

Party bookings

Parties last 1 hour 45 minutes: 1 hour 15 minutes of play, then 30 minutes in your party area for food and cake. Friday Night Disco Parties last 2 hours.
A deposit of 30% of the party price holds your date. You can choose to pay in full when you book instead.
The deposit is non-refundable, and parties can’t be refunded if cancelled.
Rather than cancel, you can move your party to another date yourself online, up to 72 hours before it. After that, please call us on 042 932 7454.
Any balance is paid on the day of the party.
The minimum is 8 children for weekend and midweek parties, and 15 for a Friday Night Disco Party. Online, weekend and midweek parties take up to 26 children and disco parties up to 35; for a bigger party, ring us and we’ll make it work. If fewer children come on the day, the party still goes ahead and is charged for the minimum.
We’ll email you the week before your party to confirm your final numbers, which are due 72 hours before. The number you confirm is the number you pay for, and it decides which party area you’re given. If your numbers grow after that, please tell us as soon as possible so we can make room.
On the day, the party host signs our party host agreement at reception. The party host is responsible for supervising all the children at the party, guests included.

Play bookings

Play lasts 1 hour 15 minutes from the arrival time you book. At busy times we keep to this limit.
We understand things happen. You can change your play booking to a different time or date online, or cancel it, at any time before your visit.
On arrival, a parent or guardian signs our play rules at reception.

Supervision

Children must be with a responsible adult the whole time they’re here. Our team look after the play equipment and help the children enjoy it, but they don’t replace parental supervision.
Parents and guardians are responsible for the behaviour and wellbeing of the children in their care.
If another child’s behaviour worries you, tell a member of staff rather than stepping in yourself.

Who can play

The play frames are for children only. Grown-ups aren’t allowed on them, except at the Parent and Toddler Morning and other special sessions we run from time to time.
Children over 148cm (4’10”) play at our team’s discretion.
Some zones have age limits. Please follow the signs.
Children who are unwell should not come in to play.

Safety rules

Shoes off before the play area. Socks must be worn at all times.
Children should use the toilet and wash their hands before playing.
Leave jewellery and badges with a grown-up. Glasses only with a strap and shatterproof lenses.
Long sleeves and trousers are best. No clothes with cords or ropes, and keep clothes tucked in.
No climbing on the nets or the frame structure, and no playing in front of slide exits.
No throwing balls or other objects at anyone.
No food, drink, chewing gum or sharp objects in the play area.
Fighting or bullying isn’t tolerated. Anyone who breaks the rules may be asked to leave.
Please follow all notices and safety signs in the building.

Food and the building

For health and safety, only food and drink bought at The Pirates Den can be eaten on the premises. Birthday cakes for parties are very welcome. Please tell us about any allergies before you order.
Please change nappies in the baby changing room and use the bins provided.
Smoking and vaping are not allowed anywhere in the building.
Tell a member of staff about spills, and about any damage to our equipment, whether accidental or not.
Please leave promptly at the end of your session.

Accidents and belongings

We’ve done everything reasonable to make The Pirates Den a safe place to play, but active play always carries some risk of bumps, knocks and minor injuries. By coming to play, you accept that ordinary risk for yourself and the children in your care.
Report any accident to a member of staff straight away, so we can help and record it. Accident records are part of our regular safety checks.
We can’t accept responsibility for personal belongings that are lost or damaged while you’re here, unless this is caused by our negligence.
We’re not responsible for injury, loss or damage caused by not following these rules or our team’s instructions, by a lack of supervision by the adult in charge, or by the actions of other visitors.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or affects your statutory rights as a consumer.

Your information

When you book or sign our play rules, we keep your name, contact details, booking and signature to run your booking and keep our safety records. Our Privacy Policy explains how we look after it.